These three key Business Partner agreement Summaries below highlight the major responsibilities in each agreement, and should not be used as a replacement for reading the actual IBM Business Partner Agreements or IBM Lead Pass Agreement.
IBM Business Partner Agreement for Services
These terms apply to applicants who have a services-only relationship with IBM.
24 month contract period
Renewal subject to meeting minimum IBM revenue objectives
Sell only to unaffiliated end-user customers
May pass leads to IBM and receive a finders fee
Under the agreement you agree to:
Provide IBM access to your facilities to review contract compliance
Be responsible for client satisfaction
Assist the client to achieve productive use of the services marketed
Identify and select the services solution based on clients requirements
Develop a plan with the client for installation and post installation support for the service offerings marketed
Provide an installation and support plan for the end-user customer
Be the primary contact for services information, technical advice and operational advice associated with the offering
Either party may terminate the agreement, with or without cause, on three month's written notice.
IBM Business Partner Agreement – Collaborative Services terms
These terms apply to applicants who have a collaborative services relationship with IBM.
24 month contract period
Renewal subject to meeting minimum IBM revenue objectives
Sell only to unaffiliated end users, not to resellers
May pass leads to IBM and receive a finders fee
Under the agreement you agree to:
Provide IBM access to your facilities to review contract compliance
Be responsible for client satisfaction
Perform end-user customer needs analysis
Identify and select the solution based upon the end-user customer's requirements
Demonstrate eligible services where appropriate
Develop Solution implementation plans
Inform the end-user customer of any Solution prerequisites and installation requirements
Provide support to the end-user customer for the term of the service agreement.
Either party may terminate the agreement, with or without cause, on three month's written notice.
