IBM Business Partners that market and sell IBM products can extend the value of sales by including Global Technology Services offerings. These services are built specifically with mid-market needs in mind, so they are easy to understand, easy to implement, easy to manage and priced to fit mid-market budgets.
Learn more about Global Technology
Services offerings
The IBM ServicePac is
a family of pre-configured service and support offerings that make it
easy for your customers to buy and use IBM hardware maintenance, software
support and implementation services.
Each prepackaged service includes a specific statement of
scope, service agreement terms and conditions along with simple instructions
for activating service. Plus each ServicePac has a fixed price. With fixed
terms. So there are no extra costs. And clients know exactly what services
they are getting, making budget planning easier for everyone. The ServicePac
offerings in Express Seller include:
IBM
Implementation Services for System x — ServicePac for IBM Director
A comprehensive systems manager designed for use across the full System
server family. An integrated, easy-to-use suite of tools, IBM Director provides
clients with flexible systems-management abilities to help maximize system
availability and lower IT costs.
IBM
Implementation Services for System x – ServicePac for VMware
Clients can install, configure and exploit the capabilities of VMware ESX
Server in a timely, cost-effective manner. They gain access to hands-on
training and IBM specialists who have the proven skills, experience and
expertise required to help them implement VMware ESX Server in the IBM System
x™ environment more smoothly and rapidly.
ServicePac
for Remote Technical Support Services
Offers unlimited telephone support for: System x™, IntelliStation®,
BladeCenter® running Microsoft® Windows®, Linux® or IBM
Director, IBM Datacenter Scalable Offering for Microsoft Windows, VMware,
Microsoft SQL Server, Exchange Server and Small Business Server and storage
disk systems.
ServicePac
for IBM Education Pack—Online Account
This prepaid, discount purchase program gives your organization's employees
access to the top-notch classroom training, technical conferences and e-learning
offerings that IBM is renowned for providing.
ServicePac
for Post-warranty Maintenance Agreement
Support for IBM machines that are no longer within the original base warranty
coverage period. If your customer has an IBM machine that is out of warranty,
OR they have an existing warranty service upgrade (WSU) or maintenance agreement
that is about to expire, then post-warranty maintenance ServicePac is the
right choice. Support available for IBM notebooks, desktops, professional
workstations, monitors, Intel-based servers and server peripherals, and
printing systems.
ServicePac
for Warranty and Maintenance Options
Support for customers who have IBM machines that are still within its original
warranty period, to upgrade their service. There are a variety of service
options, with coverage for parts and labor, various response times, repair
or exchange services that fit your customer's needs. Available for IBM notebooks,
desktops, professional workstations, monitors, Intel-based servers and server
peripherals, point-of-sale systems and printing systems.
Internet Security Systems'
preemptive protectiion improves operational, financial and strategic efficiencies
across your clients enterprise. These offerings will help provide General
Business clients with a secure and resilient IT infrastructure and include
the following:
IBM
Threat Mitigation Services - network protection - Express multi-function
security bundle
The Express multi-function security bundle from IBM provides a turnkey network
security solution to combat a wide range of threats—at a compelling
price and in a single offering. Part of the security and privacy services
service product line, the Express multi-function security bundle is designed
to provide six layers of preemptive network security from a single solution,
including: Firewall (stateful inspection), Virtual private network (VPN),
Intrusion prevention, Antivirus and anti-spyware, URL filtering and Anti-spam.
IBM
Threat Mitigation Services - network protection - Express managed multi-function
security bundle
The Express Managed Multi-Function Security Bundle from IBM provides midmarket
companies with 24x7x365 comprehensive protection, monitoring, and support.
This bundle is offered with two levels of support, and is scalable for locations
with one to over a thousand employees. The proven experience of IBM security
professionals helps organizations protect assets, improve security posture,
and assist in meeting regulatory and audit requirements.
IBM
Threat Mitigation Services - endpoint system protection - Express managed
protection services for server
IBM Threat Mitigation Services-endpoint system protection-Express managed
protection services for server is a turnkey, solution of Managed Security
Services and IBM Proventia Server IPS/IBM RealSecure Server Sensor that
safeguard servers and help customers meet regulatory compliance. It is the
only server security solution that provides the most comprehensive host-based
risk mitigation solution on the market because only the IBM offers the advantage
of providing data security, helps to meet regulatory compliance and protect
customers from insider threats and offers world-class support that goes
the extra mile to ensure their best interests are served.
IBM
Threat Mitigation Services - security enablement and vulnerability management
- Express PCI assessments
IBM Internet Security Systems (ISS) is recognized by the Payment Card Industry
as an approved provider of security assessment services for compliance with
the PCI standard. As a QSA, an Approved Scanning Vendor (ASV), and a Payment
Application Best Practices (PABP) assessor, IBM ISS can help organizations
comply with the PCI Data Security Standard (DSS). Compliance requirements
include certification on a quarterly basis that a merchant or service provider's
externally (internet) facing systems meet the security standards of the
PCI DSS. ISS' express PCI assessment provides a client with periodic vulnerability
assessments and validation that proper security precautions are in place.
IBM Express Managed Services
allow customers to transfer day-to-day management of IT functions to IBM.
This means that mid-market companies can have all the functionality they
need with less budget, fewer resources and in less time than a traditional,
in-house solution would take. The services are built specifically with
midmarket needs in mind, so they are easy to understand, easy to implement,
easy to manage and priced to fit mid-market budgets. The offerings in
Express Seller include:
IBM Data Security Services for messaging security - Express managed e-mail security
IBM Express Managed Security Services for e-mail security allows customers
to outsource all of their e-mail security including protection from spam,
viruses and pornography as well as provide protection against employees
sending out confidential or inappropriate materials.
IBM
Threat Mitigation Services - application security - Express managed Web
security
IBM Express Managed Security Services for web security allows customers
to outsource all of their Internet security. The service does two things—it
scans Internet traffic to remove incoming viruses and spyware and it helps
enforce your Internet use policy by limiting employee access to business
approved web content.
Firewall
and VPN
IBM Express Managed Security Services for firewall and VPN is designed to
help clients protect their networks while reducing their maintenance requirements
and costs. It provides an IBM hardware device that can be set up easily—installation
is virtually plug and play—at the client’s location. IBM monitors
and manages the service around the clock, and clients customize security
settings with a Web-based management tool.
