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IBM PartnerWorld Profiling System

PPS Overview Communications and Benefits
Review/update company/employee info Agreements
Add/maintain Certifications Miscellaneous
       
PPS Overview
  What is PPS?
    PPS is the PartnerWorld Profiling System, an online profile and registration system that helps you maintain and support your IBM® PartnerWorld® relationships. More importantly, your profile in PPS determines your entitlements to content and benefits on the PartnerWorld Web site, as well as access into more and more Business Partner applications, like System Sales, Global Partner Portal and more in the future.
  Why are there Worldwide enterprises, Country enterprises and locations?
   

PPS is reflection of how IBM Business Partners work with IBM in a variety of ways, but also how they organize themselves. At the local level, individual employees are associated with a particular work location, and some IBM relationships depend on those employees, with their unique skills, to be at a given location. So we have individuals, some contracts, and other appropriate items tied to locations. At a higher level, a firm consists of one or more locations, one of which may be considered "headquarters" and which collectively represent the entire firm's relationship with IBM doing business in a country. Those cross-firm attributes and the list of locations are displayed in a Country enterprise record. Because a firm's headquarters may be anywhere in the world, PPS will now enable relevant aspects of the relationship, such as membership level status, to be aggregated across country boundaries, reflected in a Worldwide enterprise record.

The PartnerWorld Profiling System works in a hierarchy with the following logic:

  How do I access my profile?
    Once your PartnerWorld registration is activated, you will use the IBM ID and password to log on to the PartnerWorld entitled Web site and PartnerWorld Profiling System.
  When I log in to PPS, the screen background is blue. Why?
    If a profile has not been changed over the last nine months, the background will display in blue. Check the "Profile has been verified" field to remove the blue background.
  How do I create or re-set an IBM ID and/or password?
    You can get or re-set an IBM ID and/or password through the My IBM Profile page. My IBM Profile page. If you forget your password, link to the My IBM Registration page.
  What is a PRC vs. APA vs. PCC?
   

PRC is the Primary Relationship Contact. The PRC is the designated person associated with each company location who receives e-mails pertaining to PartnerWorld and who is responsible for taking action on these e-mails. There is one Primary Relationship contact. The Primary Relationship Contact was previously known as the Business Contact/PCC. APA is the Authorized Profile Administrator. APA’s have administrative update authority. There can be multiple Authorized Profile Administrators. The PRC also has an APA role.

  Why is a PRC/APA important?
   

The Primary Relationship Contact is important because it is a requirement of IBM PartnerWorld to have one person designated as PRC at each company location. The PRC is also important because they receive e-mails pertaining to PartnerWorld and are responsible for taking action on these e-mails.

The Authorized Profile Administrator is important because APAs have administrative update authority. PRCs also have this update authority.

  How do I access PPS?
   

If you are a new IBM Business Partner, you will first need to join IBM PartnerWorld in order to gain access to the PartnerWorld entitled Web site and the PartnerWorld Profiling System (PPS).

Existing Business Partners with a profile in PPS will automatically be able to view their details upon entering the site. If you have a profile in PPS go to ibm.com/partnerworld/partnertools.

  How do I update a company’s information?
    In the PartnerWorld Profiling System, a company is referred to as a Country enterprise If you are a Primary Relationship Contact at a headquarters location or an Authorized Profile Administrator :
  How do I update a location’s information?
    If you are a Primary Relationship Contact or an Authorized Profile Administrator :
  How do I update an employee’s information?
   

Your own employee information:

If you are a Primary Relationship Contact or an Authorized Profile Administrator updating another employee’s information:

  How do I add a Country enterprise?
    In the PartnerWorld Profiling System, creating a new company is referred to as adding a Location to a Country enterprise If you are a Primary Relationship Contact at a headquarters location or an Authorized Profile Administrator :
  How do I add a new employee to an existing company?
   

In the PartnerWorld Profiling System, you can create a new contact for an existing company by adding an employee to a location. If you are a Primary Relationship Contact or an Authorized Profile Administrator :

If you are an employee and wish to add yourself:

  How do I create a new location for an existing company?
    If you are a Primary Relationship Contact or an Authorized Profile Administrator :

Review/update company/employee info
  How do I inactivate an employee who leaves the company?
    If you are an Authorized Profile Administrator :
  How can I identify my Primary Relationship Contact (PRC) or if I am the PRC?
   

To identify the PRC:

If you are not the PRC and wish to identify the different roles at a location:

Note: This can only be done by a PRC, an APA, or someone with View only profile access.

To identify your role only:

  • From the PartnerWorld Profile page, select your name from Update Your Personal Information section
  • In the Employee Summary table, your role will be described on the Profile Access field.
  How do I change the Primary Relationship Contact (PRC)?
    You must have the Authorized Profile Administrator (APA) role to perform this function.
  • From the PartnerWorld Profile page
  • Select the Location for which you want to change the PRC
  • Select General information
  • Under the Other Information section, you will be able to view or edit the PRC by selecting a name from the drop-down menu.
  Where do I find my PartnerWorld membership level summary, and how do the points work?
    For information on PartnerWorld membership level summary For information on point calculation towards PartnerWorld Level
  How do I publish/update information shown to customers, other Business Partners and IBM in “Find a Business Partner”?
   

Add/maintain Certifications
  How does the Authorized Profile Administrator or Distributor see the company certifications?
   
  Where can the Authorized Profile Administrator find the accepted PartnerWorld certifications?
   
  Where can I see the certifications/skills?
   
  Where do I report new certifications by adding a candidate ID?
   

If you are an employee and have personal information update ability:

If you are a Primary Relationship Contact or an Authorized Profile Administrator :

  Why aren’t my certifications in PPS?
    There are common issues related to why certifications are not in the PartnerWorld Profiling System:
  • In order for certifications to be accurately applied, employees must inform their firm’s Authorized Profile Administrator of all updates and/or changes to their Candidate ID.
  • Certification records do not immediately appear – the employee’s profile is updated overnight. There is also a delay of 5 to 15 working days between the time an employee takes a certification at one of the test vendors and reporting of the results in the IBM Certification database
  • For non-IBM accepted certifications, the test vendor does not automatically forward test results to IBM. The Business Partner is required to forward to IBM a copy of the Certification Skill Certificate to receive credit in the certification data
  • Select Skills and certifications for further details
  How do I comply with my hardware contractual requirements?
   
  Can I copy and move certifications?
    Yes. Business Partners can choose to copy employees and move their certifications to a new location. When the Copy Employee option is selected, the Copy Certifications button is displayed on the Location List of Employees page. You can copy certifications for all employees selected for the current copy. However, this function does not apply when moving some employee IDs or non IBM certifications and leaving others. If the Business Partner wants to copy a subset of employee IDs, then they would run the copy function twice, selecting different people each time and switching the radio button.

See Location list of employeees for step-by-step instructions.

  Where do I indicate if someone has a sales or technical role for the certification status?
   

Communications and Benefits
  What should I do to receive or not receive the weekly PartnerWorld newsflashes?
   
  How should I subscribe to receive the monthly PartnerWorld newsletter?
   
  As an Authorized Profile Administrator, how do I view all my company benefits?
   
  How do I view all my relationships with IBM?
   
  Where can I find information about the Value Package, Value Options and SAO?
   

Agreements
  How do I create an active agreement?
   

Miscellaneous
  Where can I find more information about the PartnerWorld program?
    Go to ibm.com/partnerworld
  What can I do if I have more questions?
    PartnerWorld provides you with easy access to assistance by e-mail or telephone in your local language. To find the PartnerWorld contact e-mail addresses and telephone numbers most convenient for you, just enter your location in the search box at ibm.com/partnerworld/contact
  How can I give permission to make our company visible on the BP Connections site?
   
  How do I add a Passport Advantage ID?
   
  What should I do if I have forgotten my password?
    Go to ibm.com/partnerworld and select Forgot your password?
  How do I view my Customer Experiences?
   
  How do I submit a Customer Experience?
   
  What reports are available in PPS?
    The following reports are available at the Worldwide and Country levels:
  • Hierachy
  • Employee
  • Skills
  • Reseller (only available to distributors
The Employee and Skills reports are also available at the Location level.

 

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